Shipping & Returns 

To deliver a better service to our customers, alongside Royal mail we are now shipping with DPD. Our same day dispatch time Mon-Fri is 4.00pm, and we now offer Saturday delivery via DPD on orders placed before 4.00pm Friday.


UK Delivery

Standard Shipping Royal Mail 48 £2.99 
2-4 Working Days
Free for UK orders over £25.00

Express Shipping DPD Next Day £4.99
Next Working Day Tracked (Checkout by 4pm Weekdays)
£2.49 for UK orders over £25.00

Saturday Shipping  DPD Saturday £9.99
Saturday Delivery (Checkout by 4pm Friday)

*All rates are based on sub-total after discount codes applied.

Royal Mail:
  • Same day dispatch Monday to Friday orders placed before 2.00pm. (Excluding Bank holidays)
  • Deliveries are made weekdays only
DPD Next Day Delivery: 
  • Next working day (Channel Islands, Isle of Wight, Northern Ireland & Scottish Highlands is two-day)
  • Deliveries made Monday - Friday (excl. Bank Holidays)
  • Fully tracked service with a 1hr delivery window, collection point and safe place options
  • Signature required, or safe place option available without
  • Orders placed before 4pm Mon-Fri dispatched same day
DPD Saturday Shipping: 
  • Same day dispatch for orders placed before 4.00pm on Friday. (Excluding Bank holidays)
  • Signature required, or safe place option available without



Click & Collect

FREE Click & Collect from our store

  • Gatwick Store location only
  • Unit 1 Whittle Way, Crawley, RH10 9RW
  • Orders ready within 1 hour.

International Delivery, Signed

Europe – £14.99
World Zone 1 – £14.99
World Zone 2  – £17.99  to £29.99

World zones royal mail

We try our best to accommodate your wishes and to be as flexible as possible. Please email us if you have any specific requirements on:

Working days are defined as Monday – Friday (excluding bank and public holidays). Any orders placed after 2pm on Friday will not be processed until Monday.

UK Express & International deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card telling you where it is. When placing your order online, you can specify a different delivery address to your payment address, if this is more convenient for you.

All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified. 

Please note for EU and rest of the world, shipping, the prices above DO NOT include import and duty fees, we are not liable if you are charged import duty at any rates outside of the UK.  We are not liable for shipments where the importation of vaping products are banned order at your own risk please contact our customer service team here  If you are unsure whether more charges  or banned imports will apply.



If you need to return or exchange an item, please email or use the contact form, stating your name, details, order number and reason for return.

All returns/exchanges will be made no later than 7 days from when your shipment is received.

All items purchased must be in original condition with original packaging.

The customer is responsible for all return shipping charges.

All returns will be refunded to the account used for payment.

No refund allowed for any product after 7 days.

Vape Simple reserves the right to modify these terms/policies.

You agree that you will regularly check and review these terms/policies to keep informed of any changes. 


Faulty items:

Please send an email to immediately.

Maximum returned postage will only be refunded of the amount charged by Vape Simple.


Incorrect item:

If you have been sent an incorrect item please contact us immediately stating 'incorrect item'. Once we have received the incorrect item we will then arrange to get your correct order resent via next day delivery and will refund the postage.